Digital Products

Thanks for purchasing our products (or subscribing to our services) at Freesnaps operated by freesnaps.

We offer a full money-back guarantee for all purchases made on our website. If you are not satisfied with the product that you have purchased from us, you can get your money back no questions asked. You are eligible for a full reimbursement within 14 calendar days of your purchase.

After the 14-day period you will no longer be eligible and won’t be able to receive a refund. We encourage our customers to try the product (or service) in the first two weeks after their purchase to ensure it fits your needs. If you have any additional questions or would like to request a refund, feel free to contact us.

Physical Products

Thanks for purchasing our products at Freesnaps operated by freesnaps. In order to be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

After we receive your item, our team of professionals will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund. If anything is unclear or you have more questions feel free to contact our customer support team.

Perishable Products

Thanks for purchasing our products at at Freesnaps operated by freesnaps.

Due to the nature of our business and products we sell, items that expire sooner than 1 month from the date of the purchase are not eligible for a refund.

For any other items to be eligible for a refund, you have to return the item you have purchased to us within 7 calendar days of the purchase. The item must unopened and in its original condition. Contact our customer services department to get a free shipping label.

If our products arrived damaged, rotten or contaminated in any way, please contact us right away and we will be happy to send a free replacement regardless of its expiration date. If anything

Cancellation Policy

We understand that circumstances may change after placing an order. To ensure we can accommodate your cancellation request, please review our policy below:

Cancellation Window

• Cancellations must be requested within 1 hour of placing your order
• Cancellation requests are only processed Monday through Friday
• To cancel your order, please send an email to hello@freesnaps.co.uk with your order number and cancellation request

Weekend Orders

• Orders placed on Saturday and Sunday cannot be cancelled
• We recommend reviewing your order carefully before completing your purchase on weekends
• Orders placed on weekends will begin processing on the following Monday

How to Cancel

To request a cancellation, please email us at hello@freesnaps.co.uk and include order number and full name.

Customer Service Hours

Our customer service team is available to assist you:

Monday - Friday: 8:30 AM - 4:00 PM [Your Time Zone]

Please note:

• Emails received outside of business hours will be responded to on the next business day
• For urgent matters, please contact us during our operating hours

Contact Us:

• Email: hello@freesnaps.co.uk

Additional Information

Refunds: If your cancellation is approved, refunds will be processed to your original payment method within [X business days].

Processing Time: Orders are typically processed quickly. If your cancellation request is received after processing has begun, we may be unable to stop the order.

Questions? If you have any questions about our cancellation policy or need assistance, please contact our customer service team during business hours.

Frequently Asked Questions

Q: What if I need to cancel on a weekend?

A: Unfortunately, we cannot process cancellations on Saturdays or Sundays. Please consider this when placing weekend orders.

Q: What happens if I miss the 1-hour cancellation window?

A: Once the 1-hour window has passed, your order will proceed to processing and cannot be cancelled. You may explore our return policy once you receive your item.

Q: Will I receive confirmation of my cancellation?

A: Yes, you will receive a confirmation email once your cancellation has been processed.