Returns & Refunds

We want you to love your FreeSnaps order. Here’s everything you need to know about refunds, returns and cancellations, broken down by product type.

Digital Products

14 day guarantee

Please note that products featuring personal images are non-returnable due to privacy considerations

We offer a full money-back guarantee in cases where there is a genuine defect or fault with the product. However, this guarantee does not apply to delays in delivery.

Cancellation Policy

We understand that circumstances may change after placing an order. To ensure we can accommodate your cancellation request, please review the details below.

Cancellation Window

Cancellations must be requested within 1 hour of placing your order.
Cancellation requests are only processed Monday through Friday.
To cancel, contact our support team with your order number and cancellation request.

Weekend Orders

Orders placed on Saturday and Sunday cannot be cancelled.
We recommend reviewing your order carefully before completing a weekend purchase.
Orders placed on weekends begin processing the following Monday.

How to Cancel

Get in touch with our support team and include your order number and full name.
You’ll receive a confirmation email once your cancellation has been processed.

Customer Service Hours

Our team is available Monday – Friday, 8:30 AM – 4:00 PM (UK time).

Emails received outside business hours are answered on the next business day.
For urgent matters, please contact us during our operating hours.

Good to Know

Refunds: approved refunds are processed to your original payment method within 5 to 10 business days.

Processing time: orders are typically processed quickly. If a cancellation request is received after processing has begun, we may be unable to stop the order.

Frequently Asked Questions

Unfortunately, we cannot process cancellations on Saturdays or Sundays. Please consider this when placing weekend orders, as they begin processing the following Monday.

Still need help?

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