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Millions Printed Since 2010

Help & Support

Print Issues

Prints not looking quite right? Most issues come down to image quality, screen brightness or framing. Here’s how to get the best from your FreeSnaps prints — and what to do if something’s wrong.

Quick Tips for the Best Prints

Upload the original photo

Sharpness

Avoid screenshots, social media downloads or forwarded images. The original file from your phone or camera holds the most detail and prints the sharpest.

Check brightness before uploading

Exposure

Screens are backlit and show photos brighter than they print. If a photo was taken in low light, nudge the brightness up a little and avoid heavy filters.

Review the preview for cropping

Framing

If the photo shape does not match the print size, edges may be trimmed to fit. Position your image carefully in the preview before placing the order.

Frequently Asked Questions

YES, you can order up to 20 free 6x4 prints each month with NO subscription. You simply pay shipping and choose from standard, express or next day delivery.

Still need help?

Damaged, incorrect or unhappy with your prints? Head to our Support Center with your order number and a photo of the issue and the team will sort it out.

Go to Support Center